📩 Contact & General Questions
How can I reach you?
Best via the contact form on the website. 📬 (scroll down)
How quickly do you respond to inquiries?
We generally respond within 24 hours. On average within 6 hours. Should it take longer due to a high volume of requests, you will be informed by email. ⏳
Do you offer phone support?
Generally not, but we are available to you 24/7 by email. If a phone call is necessary, you can send us your number via email and we will get back to you. 📞
📦 Shipping & Delivery
Which countries do you ship to?
We currently only deliver within Switzerland 🇨🇭, Germany 🇩🇪 and Austria 🇦🇹. If you would like to place an order for delivery abroad, please contact us via email or our contact form – we will surely find a solution. ✈️
Can I change or cancel my order after it has been placed?
• If changes are necessary, notify us as soon as possible via the contact form, including your order number. 🔄
• Since we pack orders within 24 hours, it is possible that it has already been shipped.
• If the order is already on its way, you can make use of the 30-day return policy (return shipping costs are borne by the customer).
What happens if my package does not arrive?
• You will receive a shipping confirmation via email as soon as your order has been dispatched. 📧
• Depending on the package size, we may ship in two separate packages to save on shipping costs.
• If your package does not arrive or a partial shipment is missing, contact us via email with your order number – we will find a solution! ✅
How long does shipping take?
We generally process your order within 1–3 business days.
Shipping then takes place via Swiss Post/ DHL directly from our international warehouse. This allows us to offer you particularly fair prices.
The delivery time is generally 7–10 business days. In individual cases – such as high demand or customs delays – it may take a little longer.
We will keep you updated at all times and are happy to assist you if you have any questions.
🔄 Returns & Exchanges
Can I return my chair socks if they don't fit?
Yes, you can return your chair socks within 30 days, provided they are unused and in their original packaging. 📦 You can find all the details in our Terms of Service.
How does a return work?
• Write to us via the contact form and include your order number. ✍️
• We will get in touch via email and send you the return address.
• You can send the package back to us – the customer bears the shipping costs.
Who bears the return shipping costs?
The return shipping costs are borne by the customer; there are no additional fees. After receipt of the goods, the refund takes between 10-15 working days, depending on the bank.
🛍 Order & Payment
Which payment methods do you offer?
We accept the following payment methods:
✅ Apple Pay, Google Pay, Shop Pay
✅ Credit cards (Visa, Mastercard, American Express)
✅ Debit cards
✅ Paypal
✅ Twint
In the future, we would also like to offer Klarna invoice payment.
Is my payment secure?
Yes! All payments are SSL-encrypted and comply with the latest security standards. 🔒
Will I receive an order confirmation?
Yes, as soon as your order has been successfully completed, you will receive an order confirmation by email. 📧
• As soon as your package has been shipped, you will receive another email with a shipping confirmation and, if applicable, a tracking link (where possible).
• Our goal is to keep you informed about the status of your order at all times! 😊
📩 Contact form
Feel free to contact us! 💌 If you have any questions or need support, simply write to us using the form – we will get back to you as soon as possible! 😊 Don't forget your order number 😉 – for fast and efficient processing.